Business News
Worldwide PC sales up strongly in 1st quarter - market researchers
Apr 19, 2007, 9:39 GMT
New York - Worldwide sales of personal computers gained strongly in the first quarter of 2007, spurred by demand outside of the US and Japan, two leading market research groups reported.
The IDC company said sales totalled 58.9 million PCs, up 10.9 per cent on the first quarter of 2006. Gartner reported a figure of 62.7 million PC sales, a gain of 8.9 per cent year-on-year.
Both market research firms agreed that Hewlett-Packard gained the top position, replacing the Dell company which dropped to second spot.
By IDC calculations, Hewlett-Packard sales in the first quarter surged 28.2 per cent to 11.24 million PCs, for a world market share of 19.1 per cent.
Dell's sales meanwhile fell 6.9 per cent in the first quarter to 8.98 million units, for a world market share of 15.2 per cent, the IDC figures showed.
The Asian manufacturers, Lenovo, Acer and Toshiba claimed the next three positions in the world market, according to IDC.
© 2007 dpa - Deutsche Presse-AgenturCOMMENT
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Older Talkback
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I've also noticed a dramatic drop in quality of PCs and service with Dell the last few years. I used to recommend family members by Dell systems so I could tell them to call Dell for help instead of me, but lately that's backfired. I'd like to point them someplace else but the drop in service quality seems to be industry wide, even among a lot of hardware manufacturers, so I've resigned myself to endless free service calls to my less tech-savvy family members.
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Dell's past catching up?Apr 19th, 2007 - 16:41:40
Years of zero innovation and using the very lowest-cost and -quality components... Purchasers can only be fooled so many times. Dell laptops were infamous for years for awful screens, for example, so even if they are better now, burned customers who, thanks to Dell's absence from retail, cannot see whether things are better are going elsewhere.
As to their service, I used to maintain lots of Dell server/storage equipment; years ago their TX techs were awesome, whenever we had failed parts it only took minutes on the phone with a savvy, smart tech to get a replacement part mailed out once their tech figured out we knew whereof we spoke. More recently, that turned to drones 'somewhere in some call center' with inflexible, rigid, insulting, useless scripts (which, in fairness, they were forced to read or they got fired) - and we stopped buying Dell when a few minutes turned into hours or days of hold, transfer, hangups, etc. etc.
Good luck to Dell fixing all this. They used to make pretty decent equipment, have a decent web site, and good support. Now they make stuff I'd be careful of going near, have a horribly cluttered and upsell/cross-sell-heavy web site, and support... well, 'nuff said.
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