Business News
BA sacks senior managers over shambolic T5 opening
Apr 15, 2008, 12:35 GMT
London - British Airways (BA) Tuesday sacked two senior executives following the fiasco at the opening of its new Terminal 5 (T5) at London's Heathrow airport last month.
BA said operations director Gareth Kirkwood and customer services director David Noyes would be leaving the company 'following the airline's move to T5,' a statement said.
Hundreds of flights were cancelled and up to 20,000 bags lost amid chaotic scenes in the days after the opening of T5 to passengers on March 27.
BA is still tracing about 5,000 lost bags.
Last week, BA announced that it would postpone the planned transfer of long-haul flights to T5 from the end of April to June in order to enable staff to get better acquainted with the computer- controlled luggage handling system.
The delay in the move has infuritated other European airlines which had hoped to occupy the space freed by the BA transfer in Terminal 4, one of the older Heathrow terminals.
BA chief executive Willie Walsh has said he accepts responsibility for the problems that have beset T5, but would not resign.
BA has said the shambolic start to operations at the new terminal was likely to cost the airline 16 million pounds (32 million dollars).
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